1. Introduction
Visit Cheltenham is a brand owned and managed by Marketing Cheltenham, a service of Cheltenham Borough Council. The council is strongly committed to safeguarding your privacy. This Privacy Policy explains our policy for the collection and use of information about you and your transactions with us.
We reserve the right to make changes to this Policy at any time. Your continued use of our products, applications, services and websites that are subject to this Policy will signify your acceptance of any and all changes to this Policy made by us from time to time.
Cheltenham Borough Council is the data controller in connection with any personal information collected or received by us arising from your use of any of our products, services, applications, websites and customer support communications.
2. How we use your personal data
In this section we have set out:
We will process your personal data in accordance with all United Kingdom's Data Protection Legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. For all Marketing Cheltenham brands, all of our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.
2.1 Online Purchases/Bookings
When you purchase through our website, which includes but is not limited to booking accommodation and buying attraction/event tickets for example, you will be asked to provide information specific to that order, including but not limited to your billing address, shipping address, credit card information and email address. The information that you provide is processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. We also use the information to contact you if there is a problem with your order. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.
Please note that our site also provides a third-party booking option with websites including but not limited to booking.com. These transactions will be subject to their data processes and privacy policy, and you should make sure you are happy with these before proceeding. Cheltenham Borough Council takes no responsibility for these transactions.
2.2 Visitor Profiling & Statistics
Where your data is consensually supplied to us, for example when you buy from us online, our system automatically gathers some data for statistical purposes. We use this information in two ways: we review what kinds of products and services appeal most to our visitors as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalogue based on what sells best. We use information such as the number of purchases visitors make and the categories of goods and services they buy to make offers to them we believe will be of interest. We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order. The legal basis for this processing is legitimate interest.
2.3 Marketing
We may process information that you provide to us for the purpose of visitor registration, brochure requests, e-newsletters subscriptions and competition entry. This data may be processed for the purposes of sending you the relevant notifications and media.
The legal basis for this processing is consent.
2.4 User Generated Content
2.4.1 Social Media
If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:
For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.
2.4.2 Reviews, comments and content
Where you have uploaded product reviews, comments or content to our websites or services and made them publicly visible, we may link to, publish or publicise these materials elsewhere including in our own advertisements.
2.5 Legal Obligation
In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with regulatory and legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
We may use other third party service providers to provide certain data processing services for us (acting as our authorised data processors). Examples of authorised data processors could include billing and fulfilment partners, IT solution providers, data analytics providers who process information on our behalf for the purposes outlined above. For example, we may use the services of third parties to personalise content, fulfil orders, deliver packages, send postal mail and emails, send text messages (SMS), provide marketing assistance, process credit card payments, provide fraud checking services and provide customer services.
When acting as our authorised data processors, our service providers are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations. They will not be permitted to contact you directly for anything other than the fulfilment of obligations as outlined above.
In addition to the specific disclosures of personal data set out in this section, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. International transfers of your personal data
We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed at a destination inside or outside the European Economic Area by our partners or service providers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
5. Retaining and deleting personal data
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6. Links to third party sites
Some of our websites may contain links to other third party websites that are not operated by us. While we endeavour to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those third party websites. We strongly encourage you to view the privacy and cookie policies displayed on those third party websites to find out how your personal information may be used. Please report any concerns with external sites to [email protected].
7. Amendments
8. Your Rights
If you want more information and guidance on your rights, you can go to the Information Commissioners Website where you will find more information about what we need to do in order to comply with the law.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9. Cookies
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
9.1 About Cookies
A cookie is a simple text file that is stored on a user’s computer (or mobile device) that is created when a user visits a website using a program called a browser (Chrome, Internet Explorer, Firefox or Safari).
A cookie isn't a program itself and doesn't actively do anything on a user's computer. A cookie cannot be used to identify a user personally but they do contribute to improving a user's experience of a website.
A cookie simply allows the website to read the contents of the cookie text file. The text file itself simply contains a unique identifier code; the site name and some digits and numbers.
9.2 Why are Cookies used?
Most websites will use cookies in order to improve the user experience by enabling the website to ‘remember’ the user, either for the duration of the visit or for repeat visits.
Cookies do lots of different jobs, such as:
9.3 What Cookies are used by this site?
Cookies are set by this website (first party cookies) but may also be set by other websites (e.g. You Tube) that run content on the website’s pages (third party cookies).
Cookies can be set to remember a visitor for the duration of their visit (session cookies) or to remember a visitor for repeat visits (persistent cookies).
10. About Us
The Visit Cheltenham website is owned and operated by Marketing Cheltenham, a service of Cheltenham Borough Council of Municipal Offices, Promenade, Cheltenham, Gloucestershire GL50 9SA
If you have any queries about your personal data held by Marketing Cheltenham you can contact us by email [email protected].
If you have any queries regarding compliance you can contact the data protection officer by email [email protected], phone 01242 262626 or you can write to:
Data protection officer
Municipal Offices
Promenade
Cheltenham
Gloucestershire
GL50 9SA
© Marketing Cheltenham 2024
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